Frequently Asked Questions

We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.

What types of hair do you offer?

Rawelle offers 100% raw Vietnamese hair bundles sourced from trusted donors.
Our hair is completely unprocessed, known for its natural texture, fullness, and long-lasting quality.

How long does shipping take?

Shipping times may vary depending on your location. Once your order has been processed and shipped, you will receive a tracking number to follow your delivery.

Do you accept returns or exchanges?

Due to the nature of our products, all sales are final. However, if you receive the wrong item or there is an issue with your order, please contact us and we will be happy to assist you.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email.
You can track your package anytime through our tracking page:

Track your order here:
www.rawellehair.store/apps/parcelpanel

Please allow 24-28 hours for the tracking information to update after your order has been shipped.

How long will my Rawelle Hair last?

With proper care, Rawelle raw Vietnamese hair can last several years, making it a long-lasting investment in quality and beauty.